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Management Case Studies | Leadership Case Studies
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Epworth Freemasons Hospital
| The Issue | Across the many areas of the hospital, Epworth Freemasons’ employees were moving into management roles, often without formal management training. |
| The Solution | LMA courses provided theoretical management principles and practical applications for Epworth Freemasons’ middle management tier. |
| The Result | LMA has given people strategies for management and they are feeling more confident and competent in their roles. |
When participants were asked for feedback on the LMA program they pointed out results including strengthened hospital and unit relationships, improved morale and increased participation. Especially significant was the importance of aligning the core values and how behaviours can impact morale and customer service. Jenny explains, “Participants recognised the value of meeting together with an LMA Coach in addition to the in-house mentor model. The tasks that they had to do between weekly sessions and the online feedback from LMA were also very useful.”
“We’ve also been impressed to see that interaction between staff across the different areas of the hospital has been greatly increased.” Jenny continues, “By participating in the LMA program with other people at a similar management level from various areas of the hospital we’ve fostered a more supportive community. Through knowing and understanding the challenges that each area faces we see that the hospital really works together as a team.”
Full Case Study: Web
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